Pricing, Refund and Exchange Policy

1. How Our Prices Work

This policy applies to every job carried out by Wadi Al Muntaha Technical Services LLC ("we", "us", "our") in Dubai.

Every price on our website ending with an asterisk (*) is a starting guide, not a fixed rate. The final price depends on your requirements, the materials, the size of the job, the wall or floor type and access to the property.

Before any work starts, we confirm the price with you by message or in person. That agreed price is what you pay, unless you approve a change.

2. What a Quote Includes

Unless your quote says otherwise, it includes:

• Labour for the work described.
• Standard fixings and consumables, such as screws, wall plugs, filler and sealant.
• Basic floor and furniture protection, and clean-up of the work area.
• Removal of packaging and small offcuts from the job.

Parts, materials, special brackets, extra hoses or fittings, disposal of large items and specialist access equipment are listed separately when needed.

3. Changes to the Price

If the job turns out to be different from what was described, or hidden problems are found, we stop and explain what has changed and the new price. You can approve the extra work, ask for only the original work to be done if that is safe, or cancel the remaining work and pay only for what has been done.

We never add charges to an invoice that you did not agree to.

4. Call-Out and Inspection Fees

Some jobs, such as fault finding, leak investigation and appliance diagnosis, need a visit before a full price can be given. These visits have a starting fee, shown on the relevant service page. Where stated, the fee is credited against the repair if you go ahead with us.

5. Payment

Payment is due when the work is finished and you have checked it. For larger jobs or special-order materials, we may ask for a deposit before ordering. Any deposit is shown on your quote and deducted from the final invoice.

Accepted payment methods are confirmed when you book. You will receive an invoice or receipt for every payment.

6. Cancellations and Rescheduling

We understand plans change.

• Cancel or reschedule at least 24 hours before your booked arrival time: no charge.
• Cancel with less than 24 hours notice, or our team cannot get access when they arrive: a call-out fee from AED 100* may apply.
• Cancel after special-order materials have been purchased: the cost of those materials may be charged if they cannot be returned to the supplier.
• If we need to cancel or reschedule, there is no charge to you and any deposit for that visit is refunded or carried over, as you prefer.

7. Workmanship Guarantee

Our workmanship is guaranteed for 30 days from the date the job is completed, unless a different period is stated on your quote. If something we installed or repaired fails because of how we did the work, we will come back and fix it at no extra cost.

To make a claim, send us photos or a short video and your invoice details. We will arrange an inspection visit, usually within a few days.

• Covered: loose fixings we installed, leaks from connections we made, sealant we applied coming away, and assembly faults.
• Not covered: accidental damage, misuse, normal wear, overloading items beyond their limits, changes made by others, water or structural problems that were already there, and faults in parts or products you supplied.

8. Refunds for Services

Because services cannot be returned, our first step when something is not right is to fix it. If we cannot fix a problem with our workmanship after a fair attempt, or we could not complete the agreed work for reasons on our side, we will offer a full or partial refund for the affected part of the job.

Refunds are not given for work that was completed as agreed, for changes of mind after the work is done, or where the issue is caused by existing conditions or customer-supplied items.

9. Exchanges and Returns of Parts We Supply

When we supply parts or materials, such as brackets, hinges, handles, hoses, curtain tracks or fittings, these rules apply:

• Faulty parts: if a part we supplied is defective, we will exchange it and refit it free of charge within the guarantee period. Manufacturer warranties beyond that period are passed on to you.
• Unused parts: spare parts we bought for your job that were not used can be returned within 7 days in their original, unopened packaging for a refund or credit, as long as the supplier accepts the return.
• Wrong item: if we supplied the wrong size, colour or model compared with what was agreed, we will exchange it at no cost.
• Non-returnable items: special-order, cut-to-size or custom-made items (such as cut blinds, mixed paint, cut tiles or made-to-measure shelves) and parts that have been installed cannot be returned unless they are faulty.

10. Items You Supply

For furniture, appliances, TVs, tiles, fittings or other products you buy yourself, returns, exchanges and warranties are handled by the shop or manufacturer you bought them from. We are happy to provide a short note on what we found if that helps your claim. If we need to remove and refit an item for an exchange, that visit is charged at our normal rates.

11. How Refunds Are Paid

Approved refunds are paid using the original payment method where possible, or by bank transfer. We aim to process refunds within 7 working days of approval. Card refunds can take longer to show on your statement, depending on your bank.

12. Questions and Disputes

If you have a question about a price, invoice or refund, contact us on WhatsApp at +971 56 766 0849 or by email at mrhandymandubai01@gmail.com with your name, address and job date. We will review it and reply as quickly as possible, usually within one working day.

This policy works together with our Terms and Conditions and does not affect any rights you have under UAE consumer protection law.